SHIPPING & RETURN POLICYS
SHIPPING & RETURN POLICY
We process most orders within 1-4 business days of the order being placed. Fulfillment occurs Monday through Friday, excluding holidays. Please allow additional time for fulfillment around holidays or major sales.
DOMESTIC ORDERS
Domestic U.S. orders are shipped via USPS or UPS. Average transit time after your order has been packaged by our fulfillment team and has left our warehouse is 1-5 business days.
Once your order has been pulled from the queue, packaged, and has left our warehouse, you receive an automated Shipping Confirmation email that will include a link to your USPS or UPS tracking.
Displayed delivery timeframes are estimates, not guarantees. In some cases, USPS or UPS can take longer to deliver a package than expected. No refunds or discounts are warranted for slow delivery times.
LOST OR STOLEN PACKAGES
You as the customer are responsible for entering your complete and accurate shipping address including apartment/unit numbers if applicable.
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the package is marked "unclaimed" or “return to sender”, you have the right to notify us via email and request a refund. We will then issue a refund (less shipping & handling) for the returned product. This refund will be given back with the same form of payment used to place the order. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
We are not responsible for replacing packages listed as "successfully delivered". If you believe a package that is listed as "successfully delivered" has been stolen, please contact USPS or UPS to file a claim or reach out to your local police department to file a police report.
RETURNS
In order to be eligible for a refund, the return package must be postmarked on or before the 30th day following the date of purchase. The return must include the unopened/unused product, all original packaging, and the invoice which was included in the original shipment. The product must have been purchased directly from RESPAWNRUSH.com. The refund will then be issued (less shipping and handling). We reserves the right to deny a return/exchange at any time.
You must email us and speak to a representative about your return before sending back your package in order to discuss eligibility.
We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.
Returns must be addressed as follows:
RESPAWN RUSHAttention: RETURNS 1034 MILL SPRINGS RD JONESBOROUGH, TN 37659
Damaged or defective products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an unauthorized seller will not be accepted. You must return the defective product within the specified period of time, along with all original packaging, invoice, and a note containing your name, address and reason for return to:
Thank you for being great and loyal customers. We will do everything we can to make sure you receive the best customer service and products available. If you have any questions please email us at info@respawnrush.com
We process most orders within 1-4 business days of the order being placed. Fulfillment occurs Monday through Friday, excluding holidays. Please allow additional time for fulfillment around holidays or major sales.
DOMESTIC ORDERS
Domestic U.S. orders are shipped via USPS or UPS. Average transit time after your order has been packaged by our fulfillment team and has left our warehouse is 1-5 business days.
Once your order has been pulled from the queue, packaged, and has left our warehouse, you receive an automated Shipping Confirmation email that will include a link to your USPS or UPS tracking.
Displayed delivery timeframes are estimates, not guarantees. In some cases, USPS or UPS can take longer to deliver a package than expected. No refunds or discounts are warranted for slow delivery times.
LOST OR STOLEN PACKAGES
You as the customer are responsible for entering your complete and accurate shipping address including apartment/unit numbers if applicable.
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the package is marked "unclaimed" or “return to sender”, you have the right to notify us via email and request a refund. We will then issue a refund (less shipping & handling) for the returned product. This refund will be given back with the same form of payment used to place the order. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
We are not responsible for replacing packages listed as "successfully delivered". If you believe a package that is listed as "successfully delivered" has been stolen, please contact USPS or UPS to file a claim or reach out to your local police department to file a police report.
RETURNS
In order to be eligible for a refund, the return package must be postmarked on or before the 30th day following the date of purchase. The return must include the unopened/unused product, all original packaging, and the invoice which was included in the original shipment. The product must have been purchased directly from RESPAWNRUSH.com. The refund will then be issued (less shipping and handling). We reserves the right to deny a return/exchange at any time.
You must email us and speak to a representative about your return before sending back your package in order to discuss eligibility.
We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.
Returns must be addressed as follows:
RESPAWN RUSHAttention: RETURNS 1034 MILL SPRINGS RD JONESBOROUGH, TN 37659
Damaged or defective products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an unauthorized seller will not be accepted. You must return the defective product within the specified period of time, along with all original packaging, invoice, and a note containing your name, address and reason for return to:
Thank you for being great and loyal customers. We will do everything we can to make sure you receive the best customer service and products available. If you have any questions please email us at info@respawnrush.com